Customer Service Representative

Company :

Job Description :

JOB SUMMARY
This Customer Service Representative job resolves standard and occasional non-standard customer inquiries, comments, and concerns by applying a seamless and positive customer experience gained through many recurring cycles of on the job work engagement.

This is Call Center environment type of position. This role supports business Monday - Friday 8:00 AM - 8:00 PM eastern time. Hours and work schedules may vary depending on business needs.

ESSENTIAL RESPONSIBILITIES

• Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned.
• Strives to resolve customer concerns in a single interaction via telephone, and written communication.
• Responds to a diverse set of customers with an equal level of confidence regardless of the issue at