Job Description

1.JOB PURPOSE: To support the IT Infrastructure – Desktop Support team in delivering first-level technical support to employees. The trainee will gain practical experience in troubleshooting computer hardware and software, preparing and configuring IT equipment, supporting end users, managing service tickets, and following company IT security policies and procedures under supervision.

2.KEY ACCOUNTABILITIES:

Follow company IT policies, procedures, information security requirements, and standard operating practices. Handle user devices and information responsibly and maintain confidentiality.

Assist with day-to-day user support for desktop computers, laptops, monitors, printers, peripherals, Windows, and Microsoft 365 applications. Log, update, and follow up on incidents and service requests in the IT ticketing system.

Assist