Job Description

To supervise the daily operations of the Food & Beverage department, ensuring excellent guest service, efficient service delivery, compliance with hotel policies and procedures, and achievement of departmental revenue and quality targets.

Supervise and coordinate the activities of food and beverage team during assigned shifts
Ensure smooth operation of restaurants, bars, room service, banqueting, and other F&B outlets
Monitor service standards and ensure guests receive prompt, professional, and courteous service
Conduct pre-shift briefings and communicate daily operational requirements
Ensure all opening, operating, and closing procedures are completed correctly
Respond promptly to guest complaints and resolve issues professionally
Allocate duties and monitor team member productivity throughout