Job Description

KEY RESPONSIBILITIES

1. Online Sales & Order Management Handle customer inquiries and online orders through Shopify, Instagram, WhatsApp Business, Facebook and other channels. Respond to customer queries regarding products, pricing, availability, delivery and payments. Convert inquiries into sales through effective communication and follow-ups. Manage order confirmations, payment coordination and delivery updates. Maintain accurate customer and order records.
2. Custom Jewellery & Bridal Client Dealing Handle customized jewellery, made-to-order and bridal inquiries. Understand customer requirements, preferences, budgets and timelines. Coordinate customized orders with the production and design teams. Follow up on approvals, advance payments and order progress. Maintain professional communication with bridal and premium clients.
3. Customer Relationship Management Follow up with customers who have pending inquiries or have not