Customer Service Case Intake Clerk

Customer Service | Reference Intake | Remote | Full-time or part-time | 22.50–24.00 per hour

One number, the right request

People often reply to an earlier service message with a reference number, but that reply does not automatically land in the correct record. This remote intake position helps connect incoming online forms and emails to an existing case. You would check the supplied number, compare the permitted identifying details, update the record when the match is clear, and ask for help when it is not. You will not open another person's case simply because a number looks familiar.

A private home office or suitable alternative supports careful handling of messages. The employer will explain its equipment and coverage expectations.

A mistyped digit can lead to the wrong file. If a number does not return a match, read the rest of the message and follow the employer's lookup procedure. If