Customer Service Information Assistant

Customer Service • Resource Delivery • Remote

Full-time or part-time
Pay: 27.25–29.00 per hour

Remote customer help, one useful resource at a time

Customers sometimes need a guide, form, or instruction sheet rather than a long explanation. The Customer Resource Delivery Assistant reviews routine online requests, identifies the approved material that matches the question, sends it through the designated channel, and records the exchange. This is an introductory customer service and office administration role. You will not create policy answers or choose a document merely because its title sounds close.

Choosing carefully

A customer might ask how to update a profile. The team may have separate instructions for changing a contact email and changing the legal name on an account. Read the actual request and the resource descriptions before sending