Job Description

Provides technical assistance and support related to computer systems, hardware or software. Responds to queries, isolates problem, determines and implements solution.

Responsibilities

Conducts inventory management of IT assets from receipt until disposal in order to ensure presence and availability of the equipment.
Prepares, monitors and maintains network connectivity based on written procedures in order to ensure continuous network operations.
Configures, installs, maintains and upgrades computer systems hardware and software for end-user's utilization.
Conducts basic IT equipment troubleshooting; research, diagnose, simulate, isolate and identify solutions in order to resolve customer issues.
Administers various servers; checks, monitors, maintains, backs-up and resolves system problems in order to lessen server downtime.
Accomplishes IT request endorsements; coordinates,