Job Description

About the Role

We are seeking a service desk engineer. This is a hands-on role requiring the ability to handle various challenges with expertise and exceptional judgment while working with end-users at the highest level within organizations.

If you’re computer-savvy and enjoy supporting end users, we would like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.

Responsibilities

Support end users across multiple offices
Prepare hardware/software for new employees
Maintain/troubleshoot peripherals and printers
Support our hosted phone system

Qualifications

2+ years of recent end-user technical support experience
2+ years of experience of Microsoft cloud-related technologies: O365,