Job Description

About Sitecore:

Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers.

About the position:

The Help Desk Analyst is responsible for providing Level 1 and Level 2 technical support to end users across APAC, EMEA, and North America within a 24x5 roster based support environment.
The role acts as a first point of contact for users experiencing IT issues or requiring technical assistance. The successful candidate will be expected to