Receptionist / Front Office Agent

Job Description

• Managing check-in and check-out procedures in accordance with hotel standards
• Welcoming guests professionally and delivering an exceptional guest experience
• Handling guest requests, reservations, and payment processes effectively
• Managing telephone and e-mail communication professionally
• Supporting daily Front Office operations and teamwork
• Ensuring guest satisfaction with a positive and solution-oriented approach
• Following brand standarts and Front Office procesures professionally
• Maintaining confidentiality and professionalism in guest relations
• Creating memorable guest experiences through personalized service

Qualifications

• Previous experience in Front Office or hospitality operations is preferred
• Strong communication and guest relations skills
• Good command of English is preferred
• Able to work in