Job Description

Job Description

Oversee and manage all daily operations of the SPA & Wellness Department, ensuring compliance with established service standards,
Provide strategic direction and effective leadership to ensure efficient departmental operations,
Deliver exceptional service in accordance with IHG brand standards and HeartBeat guest satisfaction metrics,
Continuously enhance the guest experience and implement initiatives to improve guest satisfaction and loyalty,
Manage daily staff scheduling, task assignments, and performance evaluations,
Motivate, coach, and develop team members to improve performance, engagement, and professional growth,
Prepare and implement annual business plans, departmental budgets, and revenue targets,
Develop and execute marketing, promotional, and revenue management strategies to maximize SPA profitability,
Monitor and analyze SPA treatments, services,