Job Description

The IT Technician I serves as the first point of contact for IT-related support requests and is responsible for providing timely and effective technical assistance to employees. The IT Technician I supports endpoint devices, user accounts, Microsoft 365 services, printers and workplace technology while ensuring excellent customer service and adherence to IT standards, security requirements, and company policies.

RESPONSIBILITIES

More specifically, the IT Technician I must:

End User Support

Provide first-line technical support to employees locally and remotely.
Respond to, troubleshoot, and resolve incidents and service requests within established SLAs.
Escalate unresolved issues to Level 2 or Level 3 support teams when required.
Assist users with hardware, software, mobile devices, peripherals, and collaboration tools.

Endpoint Deployment & Management