Job Description

Install Desktop OS, Microsoft Office Applications, email and messaging clients and other standard business applications, or as deemed necessary per software requirement and deployment policies.
Add or remove accessories, peripherals, or mobile devices and configure PCs
Troubleshoot endpoints incidents and handle printer problems
Provide on-site support services, as deemed required by Helpdesk through escalated trouble tickets, for supported hardware and software
Receive requests from for Install, Move, Add, Change (IMAC) through Helpdesk
Perform, facilitate, and/or assist DMPI in the setup of relevant IT Infrastructure resources as required.
Determine computer related problems and identify hardware, system software, off-the-shelf application software, network connections, cybersecurity incidents, or usage problems
Prepare the necessary equipment to include loading