Job Description

The Application Functional Support Specialist will support a production environment that exchanges information with multiple connected systems. The role combines technical and functional support responsibilities, ensuring platform stability and acting as a bridge between business users and IT teams.

Main Responsibilities:

Provide technical and functional support for business applications.
Manage and resolve incidents affecting application services.
Monitor application performance and support operational maintenance activities.
Collaborate with Development, IT, and Back Office teams to improve application functionality and user experience.
Perform analysis and testing activities in UAT environments.
Support application releases and deployment activities.
Maintain support documentation, user guides, and operating procedures.
Identify opportunities to automate repetitive operational