Job Description

Be the Technical Expert Behind Tomorrow's Sustainable Transportation. Be an iOPEXian today!

We are hiring for awesome Subject Matter Expert (SME) for our EV account.

What you will do?

Troubleshoot complex issues involving EV charging stations, electrical systems, software platforms, networking, and communications infrastructure
Quickly assess customer-reported problems and determine the appropriate resolution path
Serve as a technical escalation point for frontline support teams
Take end-to-end ownership of cases from initial contact through resolution
Coordinate with Engineering, Product, Operations, and Field Service teams to drive issue resolution
Communicate confidently with customers and provide clear expectations, updates, and next steps
Support service scheduling, technical triage, and field dispatch activities