Job Description

2 English-speaker call center representatives

1 Team Lead call center representative

Duties and Responsibilities:
Respond to all employee queries related to HRIS, payroll, HR policy and process
Provide solutions (which may be customized in accordance with HR guidelines and/or business targets) and implements HR policies/processes/activities in a dynamic environment
Provide functional expertise regarding HR processes and systems
Ensure data quality in HRIS systems
Maintain current HRIS systems and be responsible for data accuracy management
Partner with HR BP to develop and communicate enrollment and benefit updates to employees
Plan, communicate, and deliver local site benefit events in partnership with HR BP
Act as a "sensor" to the Field HR and proactively "raises flags" when necessary
Communicate and interact effectively with customers and team members of the HR functional area team