Job Description

Profile & Qualifications Required

Bachelor’s degree in information technology, computer engineering, or a related field
Fresh graduates are welcome
Good English skills; Japanese is a plus
Good service mind, communication, and problem-solving skills
Basic knowledge of IBM i (AS/400), Windows Server, or Linux/Unix is a plus
Able to work night shifts

Key Responsibilities

Provide first-level support for business applications, including diagnosing and resolving issues
Escalate complex issues to second-level support teams or developers as needed
Coordinate with relevant teams to resolve system issues
Perform application, data, and component migrations according to the migration plan
Monitor backup status and coordinate with system administrators to rerun backup jobs when