Job Description

PT Japfa Food Indonesia

Job Responsibilities**

* Monitor, maintain, and troubleshoot company IT infrastructure, including servers, networks, workstations, printers, and peripheral devices.
* Manage the deployment, installation, configuration, and upgrading of IT hardware and software applications across various departments.
* Establish, implement, and monitor IT support service level agreements (SLAs) and key performance indicators (KPIs) to ensure high-quality service delivery.
* Oversee IT asset management, including inventory tracking, procurement recommendations, and lifecycle management of hardware and software licenses.
* Provide advanced technical escalation support for complex IT incidents and coordinate with external vendors or regional IT teams when necessary.
* Implement data backup procedures, system recovery protocols, and cybersecurity best practices to safeguard company data and ensure business