Energy Advisory Manager
Jersey Electricity
AI assistant
Job Description
The Energy Advisory Manager leads the Energy Advisory Team, making sure customers get clear, practical, and expert assistance to understand and manage their energy consumption.
The role includes developing the team, delivering high-quality energy advice and tariff education. It supports customers with detailed energy consumption questions and seeks to continually improve the overall customer experience.
Team Leadership
The role includes developing the team, delivering high-quality energy advice and tariff education. It supports customers with detailed energy consumption questions and seeks to continually improve the overall customer experience.
Team Leadership
- Lead, empower and develop the Energy Advisory Team, setting clear objectives and expectations.
- Coach and support colleagues to build their knowledge, confidence and capability.
- Manage team performance through regular feedback, one to ones and development conversations.
- Ensure customers receive accurate and accessible advice on energy use, tariffs, billing, AMI, heating solutions and improving