Job Description

About Shore360:

Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.

Position Overview

We are seeking an experienced Application Support Analyst to provide day-to-day support for the organization's client, case and care management systems. The successful candidate will serve as the first point of contact for technology support requests submitted through the Jira Service Desk, ensuring issues are properly acknowledged, assessed, prioritized and resolved or escalated to the appropriate teams.

This role will focus on maintaining reliable and effective business applications, managing user access, coordinating with software vendors and providing