Experience Research Vice President

As an Experience Research Vice President within an ambitious program that brings a voice of the internal users to transform our Infrastructure Platforms tooling and processes, you will join and help lead this transformation. Proactively identify areas where research would be valuable and guide teams to create appropriate studies or research approaches. Work with teams to execute a range of different types of research studies, as needed to meet project goals. Create and maintain test plans, discussion guides, and any other material needed to properly launch and perform research studies.

As part of the research output you’ll be comfortable documenting user journeys across multiple products/workflows, capturing friction points, identifying and tracking solutions and driving progress alongside UX designers and product managers. And building out a robust listening strategy to ensure our product teams are making decisions based off data and user needs from multiple listening posts.