Job Description

Help shape a customer experience that turns curiosity into confident home financing decisions. You will lead a phone-based outreach team that connects with potential clients and supports a strong, stable pipeline. This role combines people leadership, operational execution, and a commitment to service excellence. If you are energized by coaching teams and improving performance through data and disciplined routines, you will thrive here. Join us to raise the bar for proactive customer engagement in mortgage lending.

As a home lending manager in the proactive outreach team, you will lead a phone-based team that generates high-quality leads and supports a consistent flow of mortgage applications. You will execute day-to-day operating rhythms, coach performance, manage escalations, and partner closely with lending and sales stakeholders to improve conversion and customer experience.

Job responsibilities

Lead daily operations for the