Technology support III - vMware
JPMC
Job Description
DevOps — VMware Cloud Foundation
Key responsibilities:
Own reliability and availability for critical applications and infrastructure in large-scale production environments.
Execute controlled service changes and troubleshoot complex issues across VMware, compute, storage, and networking.
Lead incident response, restore services, and use operational data to prevent recurring issues.
Automate routine work and advance self-healing, observability, and “operability by design.”
Lead performance and capacity assessments; translate findings into measurable improvements.
Partner across teams to deliver reliability outcomes, mentor engineers, and strengthen SRE practices.
Use enterprise-authorized AI tools to support incident triage and operational workflows, applying human review and appropriate data safeguards.
Required qualifications
5+ years of experience in network, software, or systems engineering, with increasing ownership.