Job Description

Job Description – IT Support Engineer II

Location: London, UK
Work Mode: Hybrid (3 days onsite, with remote flexibility)
Experience: 5–6 Years

Job Overview

We are looking for an experienced and customer-focused IT Support Engineer II to provide advanced technical support across global locations. The ideal candidate will have strong troubleshooting skills, hands-on experience supporting Windows and macOS environments, and expertise in enterprise IT tools and endpoint management solutions.

The role involves handling complex technical issues, managing escalations, supporting end users both onsite and remotely, and ensuring efficient IT service delivery across multiple time zones.

Key Responsibilities

Provide Level 2 technical support for desktop hardware, printers, operating systems, software, and network