Job Description

Customer Success Account Manager (CSAM) is responsible for the relationship with assigned number of corporate customers at the technical level and for the escalation management.

CSAM increases customer satisfaction and loyalty to the company, enhances efficiency of Kaspersky product usage by our customers, improves security posture of customers through effective IS consulting and guidance as well as builds and maintains relationships with key customer contacts at the business level.

Responsibilities:

Provide technical support to customers under MSA support contract, and/or standard support;
Build, maintain good working relationship with assigned MSA accounts, and ensure their satisfaction with Kaspersky support and products;
Accountable for the renewal of MSA contracts and growth of new MSA customers together with sales