Job Description

To support the Aftersales department by managing customer communications, appointment coordination, and complaint follow-ups. The role requires strong Arabic communication skills, particularly in handling Arabic-speaking customers, addressing their concerns professionally, and ensuring a positive customer experience throughout their service journey.

Key Responsibilities:

1. Customer Complaint Management

• Handle incoming customer complaints, particularly from Arabic-speaking customers.

• Communicate with customers in Arabic and English to understand their concerns and provide appropriate assistance.

• Contact customers with complaints as assigned by the Aftersales Supervisor.

• Follow