Card Issuing Support Officer

KCB Group

📍 Uganda On-Site ⏳ 3d ago
AI assistant

Job Description

  1. KEY RESPONSIBILITIES:

  • Oversee the complete lifecycle of payment cards (Instant Issuance, Centralized Personalization, Renewals, Re-issuances, and Pin Mailers/e-PINs).

  • Monitor and manage daily bulk files sent to and received from card personalization vendors/bureaus.

  • Ensure strict adherence to dual control procedures for inventory management (unperso/blank plastics, HSM keys, and security collateral).

  • Conduct regular reconciliation of card inventory, damaged stock, and destroyed cards.

  • Perform configuration, parameter setups, and testing for card BINs, product types, limits, fee structures, and expiry rules.

  • Troubleshoot system errors between core banking application (CBS), card management