Card Issuing Support Officer
KCB Group
AI assistant
Job Description
KEY RESPONSIBILITIES:
Oversee the complete lifecycle of payment cards (Instant Issuance, Centralized Personalization, Renewals, Re-issuances, and Pin Mailers/e-PINs).
Monitor and manage daily bulk files sent to and received from card personalization vendors/bureaus.
Ensure strict adherence to dual control procedures for inventory management (unperso/blank plastics, HSM keys, and security collateral).
Conduct regular reconciliation of card inventory, damaged stock, and destroyed cards.
Perform configuration, parameter setups, and testing for card BINs, product types, limits, fee structures, and expiry rules.
Troubleshoot system errors between core banking application (CBS), card management