Job Description

To take 100% responsibility to ensure the Spa Therapists effectively deliver and exceed the guests’ expectations in accordance with Resense’s spa vision, core values and all related brand standards, procedures and policies.

Fully support the Spa Manager & Assistant Spa Manager.
Be very knowledgeable of all treatments, services and operations of the spa.
Understand and implement all Resense Standard Operating Procedures & Policies.
Understand and implement all Resense treatments and guest journey in accordance with the training.
To set an example at all times of the highest standards of professionalism, attitude and appearance for the rest of the spa team.
To learn from Resense and provide training to the rest of the therapist team as required. This includes identifying training needs and agreeing with Spa Manager & Resense, what training is required and who will conduct it and ensuring you make this