Job Description

The incumbent of this position is responsible for the efficient functioning of the Reservations department.

The job of Reservations Supervisor is executed satisfactorily when:

Reservation standards are implemented and complied to.
- All relevant data is entered in the systems in a timely and accurate manner
Direct reports have a career plan.
Receipt of any email request is acknowledged within a maximum of 48 hours.

Manage rooms inventory to achieve optimum results in occupancy, average rate and revenue, reviewing daily reservations accuracy, rates compliance from segment and source, system close-out when necessary and rate availability.
Train, develop, and motivate staff to increase productivity.
Maintain good working relations with other departments and keep close contact with regular guests, ensuring their needs are identified, and relayed to concerned departments for service