Job Description

Key Responsibilities

Welcome guests warmly and professionally, ensuring a positive first impression.
Handle guest check-ins, check-outs, room assignments, and payment procedures.
Respond to guest inquiries, requests, and concerns promptly and professionally.
Manage reservations, room availability, and guest information accurately.
Answer telephone calls, emails, and other guest communications.
Coordinate with Housekeeping, Engineering, and other departments to ensure smooth daily operations.
Promote IHG One Rewards membership and recognize existing members.
Provide information about hotel facilities, services, and local attractions.
Handle cash transactions, billing, and daily financial procedures accurately.
Maintain guest confidentiality and comply with hotel security and