Order Management Manager, C-process

KONE's Global Spares Supply (GSS) plans, sources and delivers quality spare parts and maintenance materials to KONE frontlines and distributors across the globe. We stock over 60,000 materials across 4 distribution centers and fulfill over 600,000 orders per year. GSS plays a key role in enabling our maintenance business to achieve sustainable success with customers.

We are now looking for an experienced and motivated

Order Management Manager, C-process,

to oversee our Customer Service Operations team. In this role, you will ensure operational excellence, customer satisfaction, safety and quality.

Key Responsibilities

• Lead, manage and develop the Customer Service Operations team responsible for non-standard, complex and configurable orders, including escalated cases.

• Set clear priorities and