Job Description

The Jr. Technical Support & Dispatch Specialist owns the IT support desk for our enterprise client accounts, taking every work order from portal intake to invoiced close-out. The role monitors the customer portals daily (including weekends and holidays, since many sites run 24x7), assigns internal job numbers, dispatches regional technicians and subcontractors, keeps the customer informed on every ticket, and makes sure each job lands in the master workbook and the monthly invoice. It is the single point of contact for client requestors and the client's IT operations team on break-fix dispatch and smaller MAC work; project-scale work is handed to a Project Manager with the intake already done.

The role combines dispatch with technical support. You will triage incoming issues, read and clarify scopes of work, troubleshoot remotely alongside field