Job Description

Salary: ₱60,000 – ₱80,000 per month

Starting in this role, you will build strong skills in service delivery, incident handling, and IT coordination. Withconsistent performance, you can progress to supervisory or specialist positions such as Service Lead orIncident Analyst, and eventually move toward IT Operations or Management roles as you gain moreexperience.

What type of work will you be doing? What skills will you be performing on a regular basis?

Incident Management

Lead the response to major incidents and outages, coordinating across technical and supportteams.
Act as the single point of contact (SPOC) for incident escalation.
Ensure clear communication and timely updates to stakeholders during incidents.
Drive post-incident reviews and root cause analysis(RCA).
Maintain incident records, reports, and lessons learned for