Job Description

Salary: ₱35,000 – ₱50,000 per month

About the role

Join IT Americano Inc. as a System Monitoring and Support Engineer and help maintain the reliability, availability, and performance of critical systems. Based on-site at the ITAM Office – CEO Suites, you will monitor system operations, respond to incidents, troubleshoot technical issues, and collaborate with IT teams to support stable and efficient business operations.

Key responsibilities

Monitor systems, applications, infrastructure, and operational dashboards to identify issues and potential service disruptions.
Respond to alerts, incidents, and support requests in a timely and structured manner.
Investigate technical issues, perform initial troubleshooting, and escalate complex problems to the appropriate teams.
Document incidents, resolutions, recurring issues, and operational procedures.
Coordinate