Restaurant Receptionist (Saudi)

1. Job Purpose

To welcome and greet guests in a warm, professional, and friendly manner, manage table reservations and guest seating arrangements, and ensure an exceptional guest experience that reflects the restaurant's service standards and brand image.

2. Key Responsibilities

1. Welcome and greet guests with a warm smile and professional attitude upon arrival.
2. Manage guest seating arrangements in coordination with the service team.
3. Handle telephone and online reservations, including confirmations and follow-ups.
4. Respond to guest inquiries regarding the menu, prices, services, and operating hours.
5. Manage the waiting list and communicate estimated waiting times to guests.
6. Handle special requests, celebrations, and guest preferences in coordination with the relevant departments.
7. Handle guest complaints and feedback professionally, resolving issues when possible or escalating them to