IT Helpdesk Personnel / Service Desk Engineer
Madre Integrated Engineering
AI assistant
Job Description
- Log, prioritize and resolve IT incidents and requests within agreed SLAs.
- Install, configure and troubleshoot desktops, laptops, printers and peripherals.
- Support Microsoft 365, user accounts, MFA, VPN and remote access.
- Troubleshoot basic LAN, Wi-Fi, DNS and DHCP issues; escalate unresolved faults.
- Maintain IT asset records, support onboarding/offboarding and update technical documentation.
- 3–5 years of experience in IT helpdesk or desktop support.
- Hands-on knowledge of Windows, Microsoft 365, Active Directory and Entra ID.
- Experience with ITSM ticketing tools and basic networking.
- Strong English communication skills; ITIL, CompTIA A+, Microsoft Endpoint or networking certifications
- Install, configure and troubleshoot desktops, laptops, printers and peripherals.
- Support Microsoft 365, user accounts, MFA, VPN and remote access.
- Troubleshoot basic LAN, Wi-Fi, DNS and DHCP issues; escalate unresolved faults.
- Maintain IT asset records, support onboarding/offboarding and update technical documentation.
Requirements
- Diploma or Bachelor’s degree in Computer Science, IT or a related field.- 3–5 years of experience in IT helpdesk or desktop support.
- Hands-on knowledge of Windows, Microsoft 365, Active Directory and Entra ID.
- Experience with ITSM ticketing tools and basic networking.
- Strong English communication skills; ITIL, CompTIA A+, Microsoft Endpoint or networking certifications