Job Description

JOB PURPOSE

Help desk support specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software. They are responsible for answering queries and addressing system and user issues in a timely and professional manner.

JOB RESPONSIBILITIES

Resolve hardware or service problems by clarifying the user's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Prepare log reports by collecting and analyzing user information.
Manage large amounts of incoming calls.
Provide accurate, valid, and complete information by using the right methods/tools.
Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure