Job Description

Job Profile Description

The Account Manager / Service Manager is responsible for end-to-end service, relationship management, and operational support for agency key accounts (e.g., senior leaders, top producers, and contractors) within the agency distribution channel. This role ensures smooth business operations, proactive issue resolution, and delivery of differentiated service standards to drive productivity, retention, and growth. The position will be based in Mandalay.

Position Responsibilities:

Account Management and Service Delivery
Serve as the primary point of contact for assigned key accounts; manage queries, escalations, and service requests.
Support general communication and event coordination for leaders and the company, as needed (e.g., drafting communications,