Job Description

Job Type: Full-time
Qualification: BA/BSc/HND
Job Field: Customer Service / Administration
Application Deadline: December 20, 2026

About the Role

Mapemond Limited, through its Mapemond Business Academy, is seeking a Customer Service Manager to lead its customer service operations and improve service delivery.

Key Responsibilities

Establish customer service goals and implement strategies to achieve them.
Develop customer service procedures, policies and standards.
Maintain accurate records of customer interactions and service-related activities.
Analyse customer service statistics and prepare reports.
Recruit, mentor and develop customer service agents.
Foster a supportive work environment that encourages team performance.
Monitor industry developments and apply best practices to improve service delivery.

How to Apply

Interested and qualified candidates should send their CV