Job Description

Mission: The Night Supervisor will supervise and coordinate the Night shift activities at the Front Desk of Hotel Ben Marsalforn Affiliated by Melia Casa Azure Melia Collection and Palazzo Giuseppe Melia Collection and act as a liaison between guests and Management in order to provide efficient, prompt, courteous, trouble-free and proactive service to customers; hence maximise rooms revenue and guest satisfaction. What Will I be doing? Greet and welcome guests in a friendly, prompt, and professional manner in accordance with Hotels’ standards. Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests Check-in and check-out process following brand standards Issue room keys and provide information on Hotel services and room location Manage online and phone reservations when required while on duty Answer incoming calls and place outgoing direct calls and direct them if required to guests rooms and internal departments Ensure