Job Description

• Own the METRO–LSP operating relationship on site, setting priorities, following up commitments and ensuring contractual service levels are achieved.

• Monitor warehouse KPIs including inbound and outbound service, picking accuracy, inventory accuracy, productivity, capacity, losses, damages, claims, safety and cost performance.

• Challenge and support the LSP through structured daily and weekly reviews, root-cause analysis, corrective actions and continuous-improvement plans.

• Protect stock integrity through robust controls, cycle counts, FIFO/FEFO discipline, traceability and reliable ERP/WMS transactions.

• Coordinate closely with Supply Chain, Transport, Stores, Commercial, Quality, Finance, Procurement and IT to ensure smooth end-to-end flow and business continuity.

• Oversee peak readiness, capacity planning, process changes, audits and implementation projects, escalating operational or contractual risks early.

• Ensure the LSP