Job Description

Responsibilities

Field Services support Engineers primary responsibility is to provide support to an organization’s IT systems to help them meet their business goals, this is done by ensuring that computers and services operate efficiently with high uptime. As a desktop engineer, you may need to repair and install client desktop computers and assist the end-user in securing their hardware. This role also involves hands & feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and basic network queries

1. To support daily technical support activities for computers & all other end point devices

2. Update the support ticket with the progress

3. To set up and test desktop computer peripherals

4. To perform the system changes adhered to organizational policies

5. Conduct remote desktop troubleshooting to end-users along with documentation