Customer Success Account Manager
Microsoft
AI assistant
Job Description
Overview
Start date for this role is January 2027, based in Amman, Jordan This is an early-in-career opportunity intended for candidates with limited professional experience.
Start date for this role is January 2027, based in Amman, Jordan This is an early-in-career opportunity intended for candidates with limited professional experience.
The CSAM is an early-in-career Customer Success Account Manager who delivers standardized customer success outcomes spanning executive partnership, solution health, cloud adoption, and AI acceleration activities. These CSAMs act within a pod model.
Working under the direction of senior CSAMs and a Manager, the CSAM operates within a defined pod covering a shared portfolio of accounts. The role contributes to portfolio-level intelligence, execution orchestration, and reactive signal aggregation – reducing context-switching for senior CSAMs and accelerating customer outcomes.
This is a talent-engine role: CSAMs are AI-first, customer-facing from month three, and grow through structured cohorts and