Job Description

§Know, identify and act according to consumer experience management standards

§Know, consider and act according to all relevant legal requirements within area of accountability

§Provide consumer information about proper use and care of Miele products

§Perform timely and thoroughly troubleshooting, diagnostics and repairs

§Sell accessories, consumables, contracts and appliances

§Communicate proactively

§Keep technical knowledge up to date by regular completion of training

§Report improvements regarding the quality of appliances

§Manage and optimize spare part stock

§Manage complaints according to Miele policies and guidelines

§Maintain company