Job Description

Milestone Technologies is in search of a Remote Support Technician to contribute to the management of IT operations and application support. This role is crucial for maintaining quality IT services and driving positive change within the business. Our objective is to deliver exceptional technical and non-technical support with outstanding customer service and timeliness. As part of the IT team, candidates must have a passion for technology, excel in providing remarkable customer service, and be capable of thriving in a fast-paced, high-pressure environment.

Responsibilities

• Act as the primary contact for internal IT support requests
• Provide software, account support, and technical education to end users on computers, mobile devices, and printers
• Troubleshoot Mac, Windows, and Chrome OS software and hardware for end users through chat, video conference, email, and ServiceNow
• Troubleshoot