Service Desk Technician L2

We are seeking a highly capable L2 Service Desk Technician to provide advanced technical support while guiding day-to-day service desk operations. This role serves as a key escalation point for complex issues and plays a critical role in improving service quality, mentoring team members, and driving operational excellence.

How You Will Make a Difference:

• Act as a primary escalation point for complex end-user issues, ensuring timely resolution or escalation
• Troubleshoot across endpoints, applications, access, and collaboration tools in enterprise environments
• Support and maintain core platforms such as ITSM tools, identity systems (e.g., Okta/Azure AD), MDM (Intune/Jamf), and productivity suites (M365/Google Workspace)
• Perform root cause analysis and contribute to long-term problem resolution and service improvements
• Identify