Job Description

Technical Support and Troubleshooting Activities

Provide technical support to Mohamed Naser Al-Hajery & Sons’ internal users on all desktop systems, including PC and laptop hardware and software, printers, and other peripherals, to ensure timely and effective resolution of all reported problems.
Respond to breakdowns and investigate, diagnose, and fix the issue and maintain the record of it.

IT Infrastructure and Network Support

Assist with monitoring office PCs and network devices, such as switches and network storage, and provide first-level support and troubleshooting so that all peripherals operate properly.
Support and maintain systems including, but not limited to cabling, gateways, routers, switches and interconnecting LAN and WAN communication protocols, testing and fixing faulty equipment, etc.
Troubleshoot communications between computers, networks, switches, printers, and other