Customer Support Specialist
Morning
AI assistant
Job Description
At Morning, we're looking for a Customer Support Specialist to help our customers use our product and resolve any issues they encounter along the way.
In this role, you'll assist customers through chat, WhatsApp, and email, answer questions, troubleshoot issues, and guide customers toward the right solutions. You'll learn our product, work with internal teams when needed, and help ensure our customers receive clear, helpful, and professional support.
What You'll Do
- Respond to customer inquiries via chat, WhatsApp, and email.
- Help customers use our product and resolve issues they encounter.
- Investigate problems, ask the right questions, and find solutions.
- Follow up on open inquiries to ensure customers receive the support they need.
- Work with teammates and other teams when additional help is