IT Officer

Job Type: Full-time
Experience: 1–2 years
Job Field: ICT / Computer

Key Responsibilities

• Provide first-level technical support and troubleshoot staff IT issues.
• Resolve desktop, email and website-related problems.
• Install, configure and maintain computer hardware and software.
• Perform routine maintenance on computers, networks and IT equipment.
• Support system installations, infrastructure upgrades and user account management.
• Maintain helpdesk records and prepare self-help guides for staff.

Requirements

• 1–2 years' experience in IT Support, Service Desk, Help Desk or a similar role.
• Experience supporting Microsoft 365 applications and Windows environments.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to prioritise tasks and manage multiple requests.
• Customer-focused with a willingness to