Job Description

Combine hands-on electric vehicle diagnostics with the opportunity to develop the technical capabilities of others.

As a Technical Support & Capability Specialist within the Retailer Engagement Center (REC), you will help authorized workshops resolve complex vehicle faults while strengthening the diagnostic expertise of our technical support team. You will remain actively involved in daily helpdesk operations, conduct targeted onsite investigations, and turn real-world cases and quality findings into practical training and diagnostic guidance.

This is an operational role with a capability-development focus—not a standalone training position.

Your responsibilities

Technical helpdesk support and case resolution

Resolve complex technical support cases from authorized workshops, supporting service-level agreement (SLA) adherence and diagnostic accuracy.
Remotely diagnose faults across high-voltage powertrain,